Contact Us
We're here to help 24/7. Whether you have a question about your account, need billing assistance, or want to report a concern, our dedicated support team responds quickly and personally.
How to Reach Our Support Team
Email Support
Send us a detailed message and our team will respond within 2 hours during business days, or within 6 hours on weekends and holidays.
[email protected] Avg. Response: Under 2 HoursLive Chat
Connect with a live support agent instantly through our on-platform chat widget. Available around the clock for urgent matters and real-time assistance.
Available on all pages 24/7 • Instant ConnectionHelp Center
Browse our comprehensive knowledge base with step-by-step guides, video tutorials, and detailed answers to the most common questions.
Visit Full FAQ Page 500+ Articles • Self-ServiceWhat to Expect When You Contact Us
We take every inquiry seriously. Here is an overview of our typical response times across each support channel so you know exactly when to expect a reply.
| Contact Method | Response Time | Availability |
|---|---|---|
| Email Support | Under 2 hours (weekdays) / Under 6 hours (weekends) | 24/7 - 365 days a year |
| Live Chat | Instant connection - under 30 seconds average wait | 24/7 - always staffed |
| Help Center / FAQ | Immediate - self-service access | 24/7 - browse anytime |
Safety reports are prioritized. If you report a suspicious profile or potential scam, our Trust & Safety team investigates within 1 hour during peak times and within 3 hours during off-peak. Your safety is our top concern.
Support Categories for Faster Assistance
Selecting the right category when you reach out helps us route your request to the correct specialist, reducing your wait time significantly.
Account Issues
Login problems, profile updates, password resets, verification status, email change requests, and account deactivation or deletion.
Billing & Credits
Credit purchases, payment processing, refund requests (14-day policy on unused credits), subscription inquiries, and transaction history questions.
Safety Reports
Report suspicious profiles, potential scam activity, harassment, inappropriate content, or any behavior that violates our community guidelines. Prioritized response.
General Inquiries
Feature questions, partnership opportunities, media inquiries, platform feedback, suggestions for improvement, and any other topics not listed above.
Quick Answers to Common Questions
Before reaching out, check if your question is already answered below. For a complete list, visit our full FAQ page.
- Is registration really free? Yes. Profile creation is completely free, takes about 2 minutes, and requires no credit card. New members receive 20 free credits upon joining plus a 60% discount on the first credit purchase.
- How does the credit system work? We use a transparent pay-as-you-go model with no hidden subscription fees. Credits start at $16.99 for 50 credits. Sending a message costs 2 credits, video chat costs 1 credit per minute.
- Can I get a refund on unused credits? Yes. Our 14-day refund policy covers unused credits. Contact our billing support team through email or live chat to initiate a refund request.
- How do I report a suspicious profile? Click the report button available on every profile page and message thread. Our Trust & Safety team investigates all reports within 1-3 hours. You can also contact us via live chat for immediate action.
- Does video chat work on mobile devices? Absolutely. HD video chat is fully supported on iOS and Android with full feature parity to desktop. It works on both WiFi and mobile data connections.
Our Office
Date 2 Day Asians
Our operational headquarters are located in Wilmington, Delaware, United States. While we operate primarily as a digital platform serving members across 45+ countries, our core team manages platform operations, Trust & Safety investigations, and member support from this location.
Business Hours: Our offices are staffed Monday through Friday, 9:00 AM - 6:00 PM EST. However, our customer support operates 24 hours a day, 7 days a week, 365 days a year to ensure you always have access to help when you need it.
For legal correspondence, please email [email protected]. For media and partnership inquiries, reach us at [email protected].